FAQ
What if a BACS payment is rejected?
Reject the failed item, fix the supplier bank details, raise a fresh single-bill run to clear it.
Last updated 26 May 2026
Use the X-icon (Reject) on the rejected item in the payment run and paste in the reason from the BACS notification — "Account closed", "Sort code unknown", whatever the bank returned. That item flips to rejected, the rest of the run stays paid. Click Fix supplier bank on the rejected row to deep-link to the supplier contact, update the sort code or account number, save, then raise a fresh single-bill run for that supplier to clear the bill. Common cause: sort code didn't match account number at the receiving bank.