Terms of Service

Last updated: 21 March 2026

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and EA Technology Consulting Ltd trading as Blankitt ("we", "us", "our"). By accessing or using any of our services, you agree to be bound by these Terms.

Our services include:

  • blankitt.com — marketing website
  • draw.blankitt.com ("Blankitt Draw") — IT infrastructure diagram editor
  • portal.blankitt.com ("Blankitt Portal") — customer portal for endpoint management
  • Blankitt Agent — on-premises endpoint management software

If you do not agree to these Terms, you must not use our services.

2. Eligibility

You must be at least 16 years old to use our services. If you are using our services on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms.

3. Accounts

Some features require you to create an account. You are responsible for maintaining the confidentiality of your credentials and for all activities that occur under your account. You must notify us immediately of any unauthorised use.

We reserve the right to suspend or terminate accounts that violate these Terms or our Acceptable Use Policy.

4. Your Content

You own your content. Diagrams, configurations, project data, and any other content you create or upload ("Your Content") remain your property. We do not claim ownership of Your Content.

By using cloud storage features, you grant us a limited licence to store, process, and transmit Your Content solely to provide and improve our services. This licence terminates when you delete Your Content or close your account.

You are responsible for ensuring that Your Content does not violate any applicable laws or third-party rights.

5. Service-Specific Terms

Blankitt Draw

Blankitt Draw stores diagrams locally in your browser by default. Cloud save is an optional feature that transmits diagram data to our servers. Diagrams may contain sensitive information such as device names, IP addresses, and network topology. You are responsible for the data you include in your diagrams.

The desktop application (Tauri) stores data locally on your device. Auto-save and recovery features create temporary copies to prevent data loss.

Blankitt Portal

The portal provides a management interface for your endpoints and agents. You are responsible for the security of the devices and networks you manage through the portal.

Blankitt Agent

The Agent software runs on your infrastructure. By installing the Agent, you agree that it will collect and transmit telemetry data (such as system metrics and health status) to Blankitt servers for monitoring and management purposes. You are responsible for obtaining any necessary consents or authorisations to install and run the Agent on your systems.

6. Acceptable Use

Your use of our services is subject to our Acceptable Use Policy, which is incorporated into these Terms by reference. You must not use our services in any way that is unlawful, harmful, or violates the rights of others.

7. Intellectual Property

All intellectual property rights in our services (including software, design, trademarks, and documentation) belong to us or our licensors. These Terms do not grant you any rights to our intellectual property except the limited right to use our services in accordance with these Terms.

Our services may include open-source components, which are subject to their respective licences.

8. Fees and Payment

Some features of our services may require payment. Pricing is displayed on our pricing page. We will notify you of any price changes in advance. All fees are non-refundable unless otherwise stated or required by law.

9. Availability and Support

We strive to keep our services available and reliable, but we do not guarantee uninterrupted access. We may perform maintenance, updates, or modifications that temporarily affect availability. We will endeavour to provide advance notice of planned downtime where practicable.

10. Termination

You may stop using our services and close your account at any time. We may suspend or terminate your access if you violate these Terms, subject to providing reasonable notice where circumstances permit.

Upon termination, your right to use the services ceases. We will retain Your Content for a reasonable period to allow you to export it, after which it may be deleted. Sections of these Terms that by their nature should survive termination will remain in effect.

11. Disclaimers

Our services are provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that our services will be error-free, secure, or available at all times. You use our services at your own risk.

12. Limitation of Liability

To the maximum extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill, arising out of or in connection with your use of our services.

Our total aggregate liability for any claims arising from or relating to these Terms or our services shall not exceed the greater of (a) the amount you paid us in the 12 months preceding the claim, or (b) one hundred US dollars ($100).

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

13. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses (including reasonable legal fees) arising out of your use of our services, your violation of these Terms, or your violation of any third-party rights.

14. Governing Law and Disputes

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer in the European Union, you retain the benefit of any mandatory consumer protection provisions of your country of residence. Nothing in these Terms affects your statutory rights as a consumer.

If you are a resident of the United States, you agree that any dispute will be resolved through binding arbitration on an individual basis, except where prohibited by law. You waive any right to participate in class actions or class-wide arbitration.

15. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via the website or email. Continued use of our services after changes take effect constitutes acceptance of the updated Terms. The "last updated" date at the top reflects the most recent revision.

16. General

  • Entire agreement: These Terms, together with our Privacy Policy and Acceptable Use Policy, constitute the entire agreement between you and us.
  • Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full effect.
  • Waiver: Our failure to enforce any right or provision does not constitute a waiver of that right or provision.
  • Assignment: You may not assign your rights under these Terms without our written consent. We may assign our rights without restriction.

17. Contact Us

For questions about these Terms: