Chapter 4
Troubleshooting sync delays
When something you changed in HR isn't showing in Finance. Most cases are just stale browser state — here's the order to check.
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Step 1 — Refresh
Most "sync issues" are actually just stale browser state. Hard-refresh the Finance page (Cmd-Shift-R on Mac, Ctrl-Shift-R on Windows). Nine times out of ten it's now correct.
Step 2 — Give it a moment
Changes usually appear in Finance within a few seconds, occasionally up to a minute under load. If you've just made a change, wait 30 seconds and refresh again.
Step 3 — Double-check the HR side
Open the employee in HR and confirm the change actually saved:
- For a salary change — check the Contracts tab. The new contract should be the active row, with the new salary and the effective date you intended.
- For a job-title / department / manager change — open the Overview tab and verify the field you changed shows the new value.
- For a termination — the employee's status should show Terminated with the end date.
If the change didn't save in HR, you'll have spotted an error toast when it failed. Try again.
Step 4 — Check Finance's Team page directly
Go to Finance > Settings > Team. Find the employee. Does their row reflect the change?
- Yes — the change has flowed through. Whatever surface you were looking at might be a stale or cached view; refresh that page.
- No, it's still the old value — go to step 5.
Step 5 — Contact support
If the change is showing in HR but Finance hasn't picked it up after a few minutes, get in touch. We can confirm the update reached Finance and replay it if it didn't.
Email support@blankitt.com with:
- Your company name
- The employee's name (or employee number)
- What you changed in HR
- What Finance currently shows
- Roughly when you made the change
Common patterns
"Employee in HR but not in Finance's Team page"
Likely cause: the employee was added in HR but their record wasn't linked to a pre-existing Finance row from before you started using HR. Support can fix this in one go.
"Two rows for the same employee in Finance"
Likely cause: a leftover row from before HR was the master. Click into both, identify which is the live HR-backed one (it'll have the "Manage in HR" link), and delete the orphan.
"Terminated employee still showing in Finance's P&L"
Reports are point-in-time. If the report covers a period before the termination date, the employee's cost is legitimately included. Re-run the report against the post-termination period and they'll be excluded.