FAQ
Why didn't my supplier get a remittance email?
Three reasons surface on the run's remittance card — no email on file, opted out, or a send failure.
Last updated 26 May 2026
Three possible reasons, all surfaced on the payment run's remittance card. One, the supplier has no email on file — add it on the contact (the card has a deep-link) and click Resend remittance. Two, the supplier is opted out — they've explicitly asked not to receive remittance emails (typical for an unmonitored AP inbox), shown as skipped_opted_out. Three, the Resend send failed and the Exchange Online fallback also failed — listed under "errors" with the underlying reason. Fix the cause, then use Resend remittance on that row.