How-to
Editing alert email templates
Change the wording of the alert, resolved, incident, and protection-reminder emails Edge sends, with a live preview and a reset to default.
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What it does
Every email Edge sends starts from a default template you can edit, so the wording matches how your team talks and the emails route cleanly through your own mail filters. You change the subject and the body; Edge fills in the specifics (which network, which severity, the link to act) when the email is sent. Teams cards, Slack cards, and webhook payloads are structured separately and are not edited here.
Open Settings, then the Email templates section.
The four emails you can edit
- Alert opened: sent when a single alert opens. Carries the suggested response.
- Alert resolved: sent when an alert clears.
- Incident opened: sent when two or more independent detectors agree on the same target.
- Protection still live: a reminder that an eCDN rule you applied is still live after its alert cleared.
Each shows a Customised badge once you have changed it from the default.
Editing a template
- Open the template you want to change.
- Edit the Subject and the Body. The body is plain text: a blank line
starts a new paragraph, and
[Open in Edge]({{dashboard_link}})becomes a clickable link with the words you choose. - Insert a placeholder by clicking one of the chips below the body. A
placeholder like
{{dimension_key}}is replaced with the real value at send time. Hover a chip to see what it means. - Click Preview to see the subject and formatted email rendered with sample data, through the same pipeline that sends the real thing.
- Click Save.
Placeholders you must keep
Some placeholders are marked with an asterisk and highlighted. These are the "click through to act" links, and Edge will not let you save a template that drops the one it needs:
- Alert opened and Alert resolved must keep
{{dashboard_link}} - Incident opened must keep
{{incident_link}} - Protection still live must keep
{{protections_link}}
If you remove a required placeholder and save, Edge tells you which one to put back.
Tips
- Links only work when they point at a placeholder that resolves to a real URL, so a recipient can never be sent somewhere unexpected. You cannot paste arbitrary HTML.
- Use Reset to default to drop your changes and go back to the built-in wording at any time.
- Editing templates is owner-only. Other members can read them.